After-Hours Virtual Receptionist
An AI voice assistant that answers when the business can't, capturing every caller's details and logging them straight into ServiceM8, so no lead is ever lost to a missed call.
- Industry
- Field Services
- Year
- 2024
- Role
- AI Voice & Automation
A field services business losing potential jobs to missed calls, particularly after hours and when the receptionist was already on another line. In a competitive market, an unanswered phone sends the caller straight to a competitor.
What was in the way
Calls that came in after hours, or when the receptionist was already occupied, went unanswered. For a service business, every missed call is a missed job.
The brief was a reliable safety net: something that picks up every time, gathers what's needed in a natural way, and makes sure no lead is ever lost just because no one could get to the phone.
How it works
-
Answer
The assistant picks up after-hours and overflow calls the moment a human can't get to them: no voicemail, no dead air.
-
Qualify
It gathers all the relevant details in a natural, conversational way: name, job type, location, availability, just like a receptionist would.
-
Log
Caller details are written straight into ServiceM8, structured and ready to use, with no manual transcription.
-
Hand off
The team starts the day with a complete picture of who called and what they need, rather than a list of missed calls to chase.
How it runs now
- 24/7 cover Every call answered, any time
- Every caller logged Details captured into ServiceM8
- Zero missed leads No enquiry lost to an unanswered phone
Every call now gets answered, regardless of when it comes in. The AI assistant handles the conversation naturally, gathers the caller's details, and logs them directly into ServiceM8: structured and ready to action.
The team starts each day with a complete list of who called and what they need, rather than a collection of voicemails and missed calls to chase.
Let's build something
worth talking about
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